Austin's Funeral Directors

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Whenever you need us we are there 24 hours a day 7 days a week

Hi, I'm Claire Austin

Please meet my very helpful & caring staff

Our Staff

All those working within Austin’s are dedicated to providing a caring, sensitive and sympathetic service to the bereaved. Our staff are highly experienced within the funeral profession and many have worked along side the Austin Family for many years.

Brian Lawrence

Brian joined Austin’s in 1977. In May 1982 The Grange Office in Stevenage High Street opened. Over the years there, he arranged many funeral services. Now as Operations Director based at Head Office his role is to plan the logistics of the fleet and staff and maintain the high standard of care that Austin’s provide. He is on the Board of Directors.

Brian Lawrence

Funeral Operations Director

Peter Hope

Peter joined Austin’s in 2001, following a 25 year career in the Metropolitan Police Fingerprint Branch. As Crematorium Manager and Registrar he is responsible for overseeing all crematorium and memorial operations for the group. Peter is also on the Board of Director of Austin’s and, therefore, plays a major role in the planning and development of Austin’s as a group.

Peter Hope

Crematorium Director

David Berry

David Joined Austin’s in 2019 and has been a CIMA qualified management account for over 10 years. He manages our finance and accountancy department. In his spare time he is involved in a variety of sports with his children and individually.

David Berry

Finance Manager

Jackie Lawrence

Jackie joined in 1987, working alongside Brian at The Grange, as a Funeral Administrator. Now based at Head Office, her role as Funeral Administration Manager is to oversee the eleven funerals administration offices and is on hand for guidance to the Administration Team.

Jackie Lawrence

Funeral Administration Manager

James

James has 18 Years’ experience within the funeral industry working as a Funeral Assistant, Funeral Director/Co-ordinator and Logistics Manger. He has a passion to make every funeral unique to that deceased/induvial, making that funeral personal to them i.e. personalised coffins, unique ceremonial vehicles (motorcycle hearse).

James Ford

Funeral Operations Manager

Maggie Bashforth

Maggie has worked mainly in the legal sector as a PA for many years and more recently for the Hertfordshire Constabulary. Maggie joined Austin’s in April 2021 as PA to Claire Austin and is enjoying learning everything about the business.

Maggie Bashforth

Personal Assistant to the Managing Director

Dawn Lovatt

Dawn has been with Austin’s since August 2005. She is based at our Head Office in Stevenage and is part of our accounts team. Dawn deals with daily accounts administration for Austin’s and Harwood Park.

Dawn Lovatt

Accounts Administrator

Isabella Smith

Isabella has been with Austins since July 2019 and is based at Head Office. She is responsible for processing supplier invoices and payment of any funeral related costs.

Isabella Smith

Accounts Administrator

Chelsea

Chelsea has worked previously as a carer for Alzheimer’s and Dementia for 10 years where she obtained her NVQ Level 2 Certificate in Health and Social Care. Chelsea joined the Austin’s team at the beginning of April 2022 as Receptionist at our Head Office.

Chelsea Whaymand

Head Office, Receptionist

Gary is the Deputy Crematorium Manager at Harwood Park. Having joined the team in March 1998, Gary is a qualified Crematorium Technician and has an extensive knowledge of all areas of the crematorium. In his role as a manager he oversees crematorium operations and the administration of memorials.

Gary Ford

Assistant to the Crematorium Manager

Kevin Miller

Kevin is the Head of Grounds at Harwood Park Crematorium. He started his career in the grounds care industry fresh out of school at 16 years old, and has now amassed almost 20 years' experience. Harwood Park Crematorium offers a beautifully calming environment to remember loved ones who have passed away, and Kevin is proud to head up the team that provides the setting for this. In his spare time he is a keen angler, and occasional golfer.

Kevin Miller

Head Crematorium Groundsman

James Smith

James originally joined Austin’s on a Youth Training Scheme in 1986. He is experienced in all aspects of the funeral industry. James is a qualified Funeral Director, holding the NAFD Diploma in Funeral Directing and is one of our senior Funeral Conductors.

James Smith

Funeral Director

Nick Cuthbert

Nick was one of the first members of the Harwood Park team when it opened in February 1997. Nick is a qualified Crematorium Technician but plays a role in all aspects of the crematorium including operating the sound system for funeral service and advising families on the availability of memorials in the gardens. Nick is a skilled landscape gardener and is involved in the planning and development of the memorial gardens.

Nick Cuthbert

Senior Crematorium Technician
Kerry Hall

Kerry gained her NAFD Diploma in Funeral Directing in 2007 which she was then given the role of Senior Funeral Administrator. She is based at Head Office but goes out and covers all the branches when needed.

Kerry Hall

Senior Funeral Administrator

June Bramble

June took up the role as Funeral Administrator at Austin’s of Welwyn Garden City in January 2004. She holds the LAFD Certificate in Funeral Arranging and Administration. June lives in Welwyn Garden City and has established a great rapport with families in the town. Many of whom have become firm friend with June and regularly visit her for a cup of coffee and a chat.

June Bramble

Funeral Administrator

Jackie Brown

Jackie joined the team at our Stevenage branch in June 2008. Since which time, she has worked at all our branches. Jackie is an extremely experience Funeral Administrator and holds the LAFD Certificate in Funeral Arranging and Administration. She is now permanently based at Austin’s of Hitchin.

Jackie Brown

Funeral Administrator

Hayley Gallagher

Hayley began working within the funeral profession in October 2008. She joined Austin’s as a Funeral Administrator in March 2016 to work at the then newly opened Letchworth branch. Hayley holds the LAFD Certificate in Funeral Arranging and Administration.

Hayley Gallagher​

Funeral Administrator

Sharon Garbutt

Sharon has worked in the funeral profession since 2012, joined the Austin’s team in September 2017 and is permanently based at Austin’s Hertford Branch. Sharon is an experienced Funeral Administrator, and holds the London Association of Funeral Arrangers Certificate in Funeral Arranging and Administration.

Sharon Garbutt

Funeral Administrator

Kelly joined Austin’s in July 2021 and is based in our Welwyn branch. Being a resident herself in Welwyn, Kelly has extensive knowledge of the surrounding area and has established a great rapport with families from the village.

Kelly Hedges

Funeral Administrator

Theresa Jones

Theresa joined Austin’s in June 2021 with 14 years Funeral experience. She is passionate about helping the bereaved through the process.

Theresa Jones​

Funeral Administrator

Janine Northwood

Janine is a member of our funeral administration team at Austin’s in Stevenage High Street. She joined the company in October 2010 and is passionate about her role in assisting bereaved families. Janine holds the LAFD Certificate in Funeral Arranging and Administration.

Janine Northwood

Funeral Administrator

Lisa O'Connor

Lisa joined the Austin’s team in 2017 she is permanently based in our Buntingford office. Lisa holds the LAFD certificate in funeral arranging and administration.

Lisa O'Connor

Funeral Administrator

Amanda Paine

Amanda is a member of our funeral administration team at Austin’s in Stevenage High Street. She joined us in October 2012 following a career in events management within the hospitality industry. Amanda holds the LAFD Certificate in Funeral Arranging and Administration.

Amanda Paine​

Funeral Administrator

Tina originally joined the team at our Buntingford office in 2007. Since which time, she has worked in several of our branches. After a brief respite Tina is now permanently based at the Hoddesdon Office where she will welcome you with a pot of tea and a biscuit. She holds the L.A.F.D. certificate in Funeral Arranging and Administration.

Tina Williams

Funeral Administrator

Julie Wilkinson

Julie lives in Ware and has been based at the Ware Branch of Austin’s since its opening in 2009. As an experienced Funeral Administrator, she holds the London Association of Funeral Arrangers Certificate in Funeral Arranging and Administration. Any queries you may have regarding funerals, Julie will be happy to discuss further with you either in branch or over the phone.

Julie Wilkinson

Funeral Administrator

Jane Watts

Jane joined the Austin’s team in January 2022 as a Funeral Assistant after working for many years for Stevenage Leisure Limited and more recently as Events Manager at a Golf Centre.

Jane Watts​

Funeral Administrator

John Searle

John is one of our longest serving and most experienced members of staff. John started with Austins in October 1979 and is based at our Head Office in Stevenage. John works behind the scenes in funeral operations and a Funeral Conductor, assisting bereaved families on the day of the funeral service.

John Searle

 Senior Funeral Conductor

Gary Tayler

Gary worked in the funeral industry for 4 years before joining Austin’s in February 2017 as a Funeral Assistant. Gary works behind the scenes in funeral operations now as a Funeral Conductor assisting bereaved families on the day of the funeral service

Gary Taylor

 Funeral Conductor

Neil Atkinson

After many years working as a gardener on a private estate, Neil joined Austin’s in May 2013 as a Funeral Assistant based at our Head Office in Stevenage. In 2015 Neil started conducting funerals and helping in the day to day running in the Mortuary area.

Neil Atkinson​

Funeral Conductor

Neil joined Austin’s in Feb 2012. Running and working in mortuary since I joined and started conducting Sept 2012.

Neil Wilkinson

Funeral Conductor

Lisa forms part of the team at Harwood Park where her role is both administrative and compassionate. She works closely with bereaved families as well as funeral directors, ministers and civil celebrants. Lisa’s background is in customer service/logistics including 20 years working as a Logistics clerk. Lisa can honestly say that working at Harwood Park has given her the most job satisfaction.

Lisa Bobb

Crematorium Administrator

Kathy McIlroy

Kath forms part of a team in the office at Harwood Park, where her role is both administrative and compassionate. She works closely with bereaved families as well as funeral directors, ministers and civil celebrants. Kath’s background is in customer service – including 10 years working in the call centre of a bank – and can honestly say that working at Harwood Park has given her the most job satisfaction.

Kathy McIlroy

Crematorium Administrator

Richard Drew

Richard joined Austin’s in January 2020 based at Harwood Park as Assistant Crematorium Technician after spending 30 years or more within the manufacturing industry in different parts of the UK and Europe in sales and marketing.

Richard Drew

 Crematorium Technician

Keiran Ward

Kieran started working for Austin’s as a funeral assistant in September 2012 working as part of the small out of hours team and day to day funerals along with taking care of the funeral vehicles, he then moved up to Harwood Park Crematorium in 2018 as a Crematorium Technician. Kieran gets a high level of job satisfaction helping members of public and the bereaved at the hardest point in their life.

Keiran Ward

 Crematorium Technician

Lee Masters

Stevenage born and bred, Lee has worked in a number of customer supporting roles during his career. However, in 2016, when he entered the funeral industry, he felt this is where he could help people the most. Having spent six years as a funeral operative, he is now building his qualifications as an Assistant Crematorium Technician with the Harwood Park team.

Lee Masters

Assistant Crematorium Technician

Sam Hall

Sam started working for Austin’s in July 2019 he gained his LAFD Certificate in Funeral arranging and Administration in October 2019 and he is studying to gain the NAFD Diploma in Funeral Directing.

Sam Hall

 Senior Funeral Assistant

Alan Taylor

Alan Taylor - Funeral Assistant

Alan Taylor

 Funeral Assistant

Robin Ratcliffe

Robin Ratcliffe - Funeral Assistant

Robin Ratcliffe

 Funeral Assistant

Before joining Austin’s in July 2021 as a Funeral Assistant Kurt worked as Man with a Van removal service. Kurt enjoys travelling and spent a year in Australia. He is also a family man and enjoys and looks forward to his family annual fishing trip in France.

Kurt Cleverdon

Funeral Assistant

Kyle Blackaby

Kyle joined the Austin’s team as a Funeral Assistant in October 2021 and is the youngest member of our team.

Kyle Blackaby

 Funeral Assistant

Kevin Chattey - Funeral Assistant

Kevin Chattey

 Funeral Assistant

Malcolm Judd

Malcolm is one of the groundsmen at Harwood Park Crematorium. His Grounds care career spans an impressive 39 years, working at various sites and in a multitude of positions. Malcolm is a keen Bowls player, representing club and county.

Malcolm Judd

 Crematorium Groundsman

Arlen Phypers

Arlen is member of the grounds department at Harwood Park Crematorium. His previous employment saw him undertake the care of gardens and sports pitches, providing him with invaluable knowledge and experience that he has brought to his employment at Harwood Park Crematorium. He is a keen Tottenham fan and a general sport all-rounder.

Arlen Phypers

 Crematorium Groundsman

Matthew Read

Matt joined Harwood Park in July 2009 with extensive experience in golf course green-keeping and maintenance. As a Crematorium Groundsman, he is now responsible for the development and maintenance of the memorial gardens.

Matthew Read

 Crematorium Groundsman

Whenever you need us we are there

If a loved one has passed, please call your nearest funeral office for help, support & advice,
24 hours a day 7 days a week.

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