‘I am just dropping you a line to let you know that I thought my dad’s cremation was a beautiful affair and a very fitting way to say goodbye. The Austin’s team were courteous and respectful and the whole event was as seamless as these sorts of things can be.

I want to thank you and the whole team at Austin’s, without whom I really don’t know how I would have coped.

So on behalf of everyone at the cremation, and those of us involved with the organisation of it, thank you once again to everyone at Austin’s – your kindness, sympathy, empathy and professionalism are second to none.’

Mrs. M. (Stevenage)

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